Registered Grievance Tickets
GRV-FPS-4819
PROCESSINGFingerprint scanner mismatch errors
Biometric validation routinely failing for elderly cardholders during high humidity days.
Category: Hardware Issues5/23/2026
GRV-FPS-1092
RESOLVEDSMS transaction confirmation delays
Subscribers not receiving OTP or receipt confirmations on Jio/Airtel networks instantly.
Category: Network Delays5/21/2026
Resolution Timelines
POS Scale/Scanner:24 Hrs
Network/OTP delays:12 Hrs
Stock adjustments:48-72 Hrs
Registered tickets are immediately routed to the Taluk Supply Officer (TSO) database for resolution audit.